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Frequently Asked Questions
What payment methods do you accept ?
We accept a variety of payment methods including Visa, MasterCard and American Express credit cards, as well as PayPal payments.
How much does shipping cost ?
Shipping is free for all orders over $50.
For orders under this amount, shipping costs are applied based on your location.
Calculations are made directly in the checkout page.
Can I return a backpack if I change my mind ?
Absolutely !
You have 14 days from the date of receipt to return an unused item in its original packaging.
How do I track my order ?
Once your order is shipped, we’ll send you an email with a tracking number that will allow you to track your package directly on the carrier’s website.
How do I contact customer service ?
You can contact us by email at contact@backpack-design.com or by phone at [phone number]. We are available Monday to Friday, 10am to 5pm.
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